LIVESTREAM Quarantine Book Club — Lou Downe “Good Services”
Join us on Zoom where we can have a discussion with Lou Downe from the privacy of our own quarantined space!
About this Event
Hello internet friends,
We’re trapped at home and you are also probably most likely trapped at home as well. So let’s all get together, from the comfort of our own bunkers, and talk about something else for an hour. We invite an author in to talk about their work and answer questions from you, the audience.
About the author: Lou Downe is the former Director of Design for the UK Government where they founded the discipline of service design to the UK government, growing the 1000 strong designers into one of the largest, and most influential design team’s in the UK — winning a Designs of the Year award and a D&AD lifetime achievement award.
Lou was voted one of the UK’s top 50 Creative Leaders by Creative Review, and one of the world’s 100 most influential people in Digital Government by Apolitical and writes regularly about Design. They‘re currently Director of Design and Transformation for the UK government where they’re leading change in the UK’s housing sector.
About the book: Most of the services we use every day aren’t designed to meet our needs. In fact, most of the services we use every day weren’t designed at all. Confirmation emails aren’t sent, explanations aren’t clear and appointments aren’t flexible, meaning our lives are more difficult to navigate than ever before. In the rush to create new and innovative experiences, services today have overlooked the one crucial thing we need from them: to be able to do what we set out to do with as little friction as possible.
Good Services is a book that will tell you how to design a service that your users can find, understand and use without having to ask for help. It will tell you how to not disappoint your users, and make sure they can do the thing they set out to do. In a nutshell, it will help you to make services that work.
BUY THE BOOK!
Ticket price: $5. Cheap. And the guest gets a cut. We used to do events in person that required all of us to get in a car or plane. Now the planet is better off and you can participate from wherever you are. We guarantee you’ll get more than $5 value out of it, and charging admission makes it more likely that the people who sign up plan to show up. We know these are uncertain times to say the least, so no one is turned away! Use code: ALLAREWELCOME for a free ticket if you need to.
How does it work? We use the conferencing system Zoom. After you sign up you’ll get an email with the Zoom access code. You don’t have to join with video, but it’s nice to see faces.
What if it totally sucks? You’ll get your $5 back and we’ll all have learned something.
Buy tickets/get more info now